Please allow up to 2 business days for order processing. During sale periods slight delays may occur.
SHIPPING TIMES & COSTS
Shipping is free for all orders over £65 and a £5 flat fee for orders under £65. Please allow 7-14 business days for delivery. All shipments include a tracking number so you can follow your orders journey from us to you. Some shipments may experience delays when passing through customs. Please keep this in mind when calculating shipping times.
* Please note: Shipping times are an estimate only.
RETURNS AND EXCHANGES
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
NOTE: Shipping times act as estimates. Shipping fees on exchanges are to be covered by you, or the recipient.